Cancellation Policy
1. Before 1-week upfront rent payment is made;
Customer can cancel with no liability.
2. After paying the 1-week upfront rent payment;
2.1 Within 14 days of payment and acceptance of T&Cs;
Customer can cancel with refund of 1-week upfront rent payment
if a written letter of cancellation is sent to urbanest UK Ltd
using either of the below methods.
2.2 After 14 days of payment and acceptance of T&Cs;
Customer will be liable for the payment of rent and the other
obligations set out in the Terms and Conditions of Tenancy (Assured
Shorthold Tenancy) The only exception will be if you fail to obtain
a visa to enter the United Kingdom. If that should happen, then,
provided we receive notice from you by 1 August 2012 (with
accompanying proof of refusal), we will accept the amount of the
1-week upfront rent payment as an agreed sum to compensate us for
the loss of income which we will suffer, and you will be released
from the terms of the Tenancy Agreement.
3. How to Cancel
A written letter of cancellation must be e-mailed to;
- hoxton@urbanest.co.uk (If booking was made at Hoxton)
- towerbridge@urbanest.co.uk (If booking was made at Tower
Bridge)
The letter should detail the booking reference, customer name
and a reason for cancelling.